Tonya pulled up outside our rooms in her golf cart–a necessity on the sprawling Palmetto Bluff campus–bringing supplies such as bottled water, towels and sheets to the housekeepers working inside. (Although intelligent hoteliers understand that housekeeping is the most essential department in a hotel-as Diana Oreck from The Ritz-Carlton Leadership Center pithily puts it, “if the housekeepers didn’t come to work tomorrow we’d have to shutter our hotels,”-housekeepers, due to low socioeconomic status and the challenge of meeting with/socializing with the rest of the hospitality staff when you’re in a position that is as mobile and labor intensive as housekeeping, can get the short end of the respect stick in many hotels.)
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